Customer Support Job in Dhaka
On Call Price

SA9k106

Title:

Customer Support Job

FB ID :

https://www.facebook.com/mosharofhossain3300

Description:

G&G (Gadget & Gear) is the the only multi-branded retail chain outlet in Bangladesh specializing in Smartphone & Branded Premium Accessories. Our establishment, founded in 2011, includes our own E-Commerce platform. We are seeking a dynamic and results-driven individual to join our team as the “Team Leader – Customer Support” with Social Media Management.
𝐏𝐨𝐬𝐢𝐭𝐢𝐨𝐧: Team Leader – Customer Support
𝐑𝐨𝐥𝐞𝐬 𝐚𝐧𝐝 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:
  • Create and manage standard operating procedures (SOPs) to streamline customer service operations.
  • Lead and motivate a team of customer service representatives, fostering a positive and productive work environment.
  • Monitor and evaluate team performance, providing regular feedback, coaching, and ensuring adherence to company policies, procedures, and service level agreements.
  • Identify training needs and coordinate relevant sessions to enhance the team’s skills and capabilities.
  • Work closely with team members to effectively solve customer problems, ensuring the highest level of customer satisfaction.
  • Track and measure individual and team goals throughout the day and on a long-term basis.
  • Manage work schedules for the team, ensuring all shifts are adequately covered.
  • Monitor call centre and social media activity to identify opportunities for improvement or resolve problems in real-time.
  • Monitor and respond to customer inquiries and comments on social media platforms, analyzing social media metrics and providing regular reports to management.
  • Generate necessary reports related to call center and social media activities.
𝐑𝐞𝐪𝐮𝐢𝐫𝐞𝐦𝐞𝐧𝐭𝐬 𝐚𝐧𝐝 𝐒𝐤𝐢𝐥𝐥𝐬:
  • Honors/ BBA / BA/ MA (Graduated / Post-graduated from any reputed institution)
  • Minimum of 4 years of experience in Customer Service and minimum of 2 years’ experience within a call centre environment as a Team Leader.
  • Team management experience
  • Excellent organizational and communication skills.
  • Ability to work collaboratively and effectively with cross-functional teams.
  • Proficiency in customer data analysis and call centre tools and familiarity with social media platforms and trend.
𝐒𝐚𝐥𝐚𝐫𝐲: Attractive remuneration package and other facilities will be offered for the deserving candidates as per company policy.
𝐄𝐦𝐩𝐥𝐨𝐲𝐦𝐞𝐧𝐭 𝐒𝐭𝐚𝐭𝐮𝐬: Full Time, 6 Working Days.
𝐉𝐨𝐛 𝐋𝐨𝐜𝐚𝐭𝐢𝐨𝐧: Gulshan, Dhaka.
𝐏𝐥𝐞𝐚𝐬𝐞 𝐧𝐨𝐭𝐞:
Qualified candidates are invited to submit their CV, along with a photograph, to jobs@gadgetandgear.com by 31st January, 2024. Please mention the subject as “CV for Team Leader – Customer Support”. Only shortlisted candidates meeting the specified requirements will be contacted for an interview.

 

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